Laura Ngyou

Jeweller-Silversmith

Terms and Conditions

Description

All item measurements and descriptions are as accurate as possible, however, due to the handmade nature of each product slight variations and differences may occasionally occur .

 Delivery Information

 Most items which are in stock can be delivered to the U.K within 3-5 days. Most made to order and bespoke pieces can be delivered in 4-6 weeks . Please let us know if you do have a specific deadline and we will do our very best to help you meet it.

 UK Delivery is by tracked and signed for Royal Mail Special Delivery (£8).

If you require a same day courier or have a query regarding International delivery costs/times please contact us info@laurangyou.co.uk

For International shipments, outside of the U.K, customers will be liable for any customs taxes where relevant.

 Packaging

Your jewellery will be sent to you in a presentation box. Please let us know if it is a special occasion and we will be happy to provide extra gift wrapping.

 Return / Refund Policy

When ordering rings, we do our utmost to help you order your correct size. However to allow for surprise gifts and slight adjustments we offer one complementary re-size with all made to order ring sales. Any re-sizing after this will be charged at £15 (excluding extra required material).

Returns are only offered on stock items, which must be returned within 14 days of purchase. Items must be unworn carefully boxed in their original packaging and in a saleable condition. Stock items can be exchanged for another stock item, or a credit note can be issued. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. The cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty. Products must be returned and carefully repackaged in their original packing.

 Unfortunately we cannot offer refunds on bespoke made to order pieces, however, the customer has the right to cancel an order at anytime. In this instance any material and labour costs that have been incurred will be payable.

 If you believe an item to be faulty, please let us know within 7 days of purchase, providing us with the fault details and the name and contact details of the purchaser. We will be in contact as soon as we can to discuss on how to proceed.

Prices

All prices on the website are correct at the time of publishing and include VAT. All quotations are valid for 28 days, however, if there is an unexpected change in price, the customer will be notified before the order proceeds.